{"id":3251,"date":"2023-01-19T15:14:25","date_gmt":"2023-01-19T14:14:25","guid":{"rendered":"https:\/\/moment.care\/2023\/01\/19\/the-patient-experience-a-key-concept-in-the-healthcare-system\/"},"modified":"2024-11-26T13:54:43","modified_gmt":"2024-11-26T12:54:43","slug":"the-patient-experience-a-key-concept-in-the-healthcare-system","status":"publish","type":"post","link":"https:\/\/moment.care\/en\/2023\/01\/19\/the-patient-experience-a-key-concept-in-the-healthcare-system\/","title":{"rendered":"The patient experience, a key concept in the healthcare system"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3251\" class=\"elementor elementor-3251 elementor-886\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a78cf55 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"a78cf55\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c7e28df\" data-id=\"c7e28df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5cca5a elementor-mobile-align-center elementor-widget elementor-widget-post-info\" data-id=\"a5cca5a\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/moment.care\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\"><link rel=\"stylesheet\" href=\"https:\/\/moment.care\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\">\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-ddc5365 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Article<\/span>, <span class=\"elementor-post-info__terms-list-item\">News<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3bddd21\" data-id=\"3bddd21\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0b17ca elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-post-info\" data-id=\"e0b17ca\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-fe1ca35 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/moment.care\/en\/2023\/01\/19\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>19\/01\/2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f8c97a elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"5f8c97a\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b8849d\" data-id=\"4b8849d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7076e31 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"7076e31\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cd731b1\" data-id=\"cd731b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88371ca elementor-widget elementor-widget-image\" data-id=\"88371ca\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" width=\"1536\" height=\"614\" src=\"https:\/\/moment.care\/wp-content\/uploads\/2023\/01\/Image-banner-emailing-2-scaled-1-1536x614.jpg\" class=\"attachment-1536x1536 size-1536x1536 wp-image-2963\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/moment.care\/wp-content\/uploads\/2023\/01\/Image-banner-emailing-2-scaled-1-1536x614.jpg 1536w, https:\/\/moment.care\/wp-content\/uploads\/2023\/01\/Image-banner-emailing-2-scaled-1-300x120.jpg 300w, https:\/\/moment.care\/wp-content\/uploads\/2023\/01\/Image-banner-emailing-2-scaled-1-1024x410.jpg 1024w, https:\/\/moment.care\/wp-content\/uploads\/2023\/01\/Image-banner-emailing-2-scaled-1-768x307.jpg 768w, https:\/\/moment.care\/wp-content\/uploads\/2023\/01\/Image-banner-emailing-2-scaled-1-2048x819.jpg 2048w\" sizes=\"(max-width: 1536px) 100vw, 1536px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff31cf1 elementor-section-full_width animated-slow elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"ff31cf1\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c98a5d9\" data-id=\"c98a5d9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-379b57b elementor-widget elementor-widget-text-editor\" data-id=\"379b57b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Patient experience refers to the perception of healthcare services by patients and those around them. It encompasses a wide range of criteria, such as quality of care, communication and relations with healthcare professionals, as well as the comfort of the infrastructure. The notion of patient experience is becoming increasingly popular, and many projects aim to improve it.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cdf0725 elementor-section-full_width animated-slow elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"cdf0725\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8077df4\" data-id=\"8077df4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d746083 elementor-widget elementor-widget-heading\" data-id=\"d746083\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Why include patient experience in your hospital strategy?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6df49c3 elementor-widget elementor-widget-text-editor\" data-id=\"6df49c3\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ensuring a positive patient experience is essential for a number of reasons. Firstly, it can lead to better health outcomes. Patients who feel satisfied with their care are more likely to follow treatment plans, take their medication as prescribed and return for follow-up appointments.<br \/>According to the 2017 Deloitte survey, <strong>A patient&#8217;s readmission rate 30 days after hospitalization is lower for facilities with an &#8220;excellent&#8221; score in terms of patient experience.<br \/><\/strong>In addition, it can improve the facility&#8217;s reputation and e-reputation. A good experience for patients can build loyalty and encourage them to make recommendations by word of mouth or via a positive review on the Internet.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b5073a3 elementor-section-full_width animated-slow elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"b5073a3\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b79f43\" data-id=\"5b79f43\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9b7e35a elementor-widget elementor-widget-heading\" data-id=\"9b7e35a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What elements contribute to a positive patient experience?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a71ecbf elementor-widget elementor-widget-text-editor\" data-id=\"a71ecbf\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Several key elements contribute to a positive patient experience. One of the most important is effective communication between patients and healthcare professionals. The aim is not only to exchange information, but also to actively listen to patients&#8217; concerns.<\/p>\n<p>At <strong>the Patient Experience, Empathy and Innovation Summit<\/strong>, a resilience training program was set up to provide healthcare professionals with the keys to managing patient relationships. The results showed that patient satisfaction increased significantly after each training session.<\/p>\n<p>Another important factor is the comfort of the infrastructure. These include infrastructure amenities such as furniture, cleanliness, design and the integration of new technologies. They can be used to access medical information, communicate with caregivers and relatives, or access entertainment content during waiting and convalescence periods. All these elements are key factors in promoting a positive experience and reducing feelings of anxiety or stress during a nursing home stay.<\/p>\n<p>The patient experience must enable us to rethink the approach to care for both caregivers and patients. In addition to improving patient care, there are now tools such as new technologies to support healthcare establishments in their transformation and enhance the experience of their patients.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-716da89f elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"716da89f\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:1050,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b9cb3f3\" data-id=\"6b9cb3f3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-66e0034a ha-post-navigator-borders-yes elementor-widget elementor-widget-ha-post-navigation happy-addon ha-post-navigation\" data-id=\"66e0034a\" data-element_type=\"widget\" data-widget_type=\"ha-post-navigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"ha-post-navigator\">\n            <div class=\"ha-post-navigator__prev ha-post-navigator__link\">\n                <a href=\"https:\/\/moment.care\/en\/2022\/03\/29\/moment-care-enriches-the-patient-experience-at-the-fontvert-elsan-clinic\/\" rel=\"prev\"><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-prev\"><i class=\"fa fa-arrow-left\" aria-hidden=\"true\"><\/i><span class=\"elementor-screen-only\">Prev<\/span><\/span><span class=\"ha-post-navigator__link__prev\"><span class=\"post-navigation__prev--label\">Pr\u00e9c\u00e9dent<\/span><span class=\"post-navigation__prev--title\">Moment Care enhances the patient experience at the Fontvert Elsan clinic<\/span><\/span><\/a>            <\/div>\n                            <div class=\"ha-post-navigator__separator-wrapper\">\n                    <div class=\"ha-post-navigator__separator\"><\/div>\n                <\/div>\n                        <div class=\"ha-post-navigator__next ha-post-navigator__link\">\n                <a href=\"https:\/\/moment.care\/en\/2023\/01\/26\/moment-care-digitalizes-the-patient-experience-at-the-trenel-clinic-and-strengthens-its-presence-in-france\/\" rel=\"next\"><span class=\"ha-post-navigator__link__next\"><span class=\"post-navigation__next--label\">Suivant<\/span><span class=\"post-navigation__next--title\">Moment Care digitalizes the patient experience at the Tr\u00e9nel clinic and strengthens its presence in France<\/span><\/span><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-next\"><i class=\"fa fa-arrow-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-screen-only\">Next<\/span><\/span><\/a>            <\/div>\n        <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13b7252 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"13b7252\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:1100,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ca98cef\" data-id=\"ca98cef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-078a3d5 elementor-widget elementor-widget-heading\" data-id=\"078a3d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Suggestions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0fac81d elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"0fac81d\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-fc7304c\" data-id=\"fc7304c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f856f23 elementor-widget elementor-widget-upk-alter-grid\" data-id=\"f856f23\" data-element_type=\"widget\" data-widget_type=\"upk-alter-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"upk-alter-grid\">\n\t\t\t<div class=\"upk-post-grid upk-style-1\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"upk-item\">\n\t\t\t<div class=\"upk-item-box\">\n\t\t\t\t<div class=\"upk-img-wrap\">\n\t\t\t\t\t<div class=\"upk-main-img\">\n\t\t\t\t\t\t<img width=\"768\" height=\"432\" src=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-768x432.png\" class=\"upk-img\" alt=\"How do e-learning and entertainment enhance the patient experience in hospitals?\" decoding=\"async\" srcset=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-768x432.png 768w, https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-300x169.png 300w, https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-1024x576.png 1024w, https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-1536x864.png 1536w, https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6.png 1920w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"upk-content\">\n\t\t\t\t\t<div>\n\n\t\t\t\t\t\t\t\t<div class=\"upk-category\">\n\t\t\t<a href=\"https:\/\/moment.care\/en\/category\/article-en\/\">Article<\/a> <a href=\"https:\/\/moment.care\/en\/category\/article-en\/news\/\">News<\/a>\t\t<\/div>\n\t\n\t\t\t\t\t\t<h3 class=\"upk-title\"><a href=\"https:\/\/moment.care\/en\/2024\/10\/11\/how-do-e-learning-and-entertainment-enhance-the-patient-experience-in-hospitals\/\" title=\"How do e-learning and entertainment enhance the patient experience in hospitals?\" class=\"title-animation-middle-underline\" >How do e-learning and entertainment enhance the patient experience in hospitals?<\/a><\/h3>\t\t\t\t\t\t<div class=\"upk-text-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"upk-text\">\n\t\t\t<p>E-learning and entertainment enrich patients&#8217; hospital experience. Here&#8217;s how it works   <\/p>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-meta\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div data-separator=\"|\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-date\">\n\t\t\t11 October 2024\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"upk-item\">\n\t\t\t<div class=\"upk-item-box\">\n\t\t\t\t<div class=\"upk-img-wrap\">\n\t\t\t\t\t<div class=\"upk-main-img\">\n\t\t\t\t\t\t<img width=\"768\" height=\"576\" src=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-768x576.jpg\" class=\"upk-img\" alt=\"The hospital of tomorrow: patient-centric\" decoding=\"async\" srcset=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-768x576.jpg 768w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-300x225.jpg 300w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1024x768.jpg 1024w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1536x1152.jpg 1536w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"upk-content\">\n\t\t\t\t\t<div>\n\n\t\t\t\t\t\t\t\t<div class=\"upk-category\">\n\t\t\t<a href=\"https:\/\/moment.care\/en\/category\/article-en\/\">Article<\/a> <a href=\"https:\/\/moment.care\/en\/category\/article-en\/news\/\">News<\/a>\t\t<\/div>\n\t\n\t\t\t\t\t\t<h3 class=\"upk-title\"><a href=\"https:\/\/moment.care\/en\/2024\/10\/03\/prix-helioscope-gmf-2024-at-santexpo-duplicate-4031\/\" title=\"The hospital of tomorrow: patient-centric\" class=\"title-animation-middle-underline\" >The hospital of tomorrow: patient-centric<\/a><\/h3>\t\t\t\t\t\t<div class=\"upk-text-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"upk-text\">\n\t\t\t<p>The hospital of tomorrow puts the patient experience at the heart of care, thanks to advances in safety, fluidity and innovation.<br \/>\nThese pillars are redefining hospital care. <\/p>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-meta\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div data-separator=\"|\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-date\">\n\t\t\t3 October 2024\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"upk-item\">\n\t\t\t<div class=\"upk-item-box\">\n\t\t\t\t<div class=\"upk-img-wrap\">\n\t\t\t\t\t<div class=\"upk-main-img\">\n\t\t\t\t\t\t<img loading=\"lazy\" width=\"768\" height=\"576\" src=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-768x576.jpg\" class=\"upk-img\" alt=\"Prix H\u00e9lioscope-GMF 2024 at SantExpo\" decoding=\"async\" srcset=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-768x576.jpg 768w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-300x225.jpg 300w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1024x768.jpg 1024w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1536x1152.jpg 1536w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"upk-content\">\n\t\t\t\t\t<div>\n\n\t\t\t\t\t\t\t\t<div class=\"upk-category\">\n\t\t\t<a href=\"https:\/\/moment.care\/en\/category\/article-en\/\">Article<\/a> <a href=\"https:\/\/moment.care\/en\/category\/article-en\/news\/\">News<\/a>\t\t<\/div>\n\t\n\t\t\t\t\t\t<h3 class=\"upk-title\"><a href=\"https:\/\/moment.care\/en\/2024\/05\/30\/prix-helioscope-gmf-2024-at-santexpo\/\" title=\"Prix H\u00e9lioscope-GMF 2024 at SantExpo\" class=\"title-animation-middle-underline\" >Prix H\u00e9lioscope-GMF 2024 at SantExpo<\/a><\/h3>\t\t\t\t\t\t<div class=\"upk-text-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"upk-text\">\n\t\t\t<p>Prix H\u00e9lioscope-GMF 2024 at SantExpo At SantExpo 2024, the twenty-sixth edition of the Helioscope-GMF Awards took place on May 23,<\/p>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-meta\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div data-separator=\"|\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-date\">\n\t\t\t30 May 2024\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Patient experience refers to the perception of healthcare services by patients and those around them. It encompasses a wide range of criteria, such as quality of care, communication and relations with healthcare professionals, as well as the comfort of the infrastructure. The notion of patient experience is becoming increasingly popular, and many projects aim to &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/moment.care\/en\/2024\/05\/30\/prix-helioscope-gmf-2024-at-santexpo\/\"> <span class=\"screen-reader-text\">Prix H\u00e9lioscope-GMF 2024 at SantExpo<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":8,"featured_media":2968,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","footnotes":""},"categories":[40,45],"tags":[43,46],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The patient experience, a key concept in the healthcare system<\/title>\n<meta name=\"description\" content=\"Patient experience refers to the perception of healthcare services by patients and those around them. 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