{"id":3276,"date":"2023-06-13T16:57:27","date_gmt":"2023-06-13T14:57:27","guid":{"rendered":"https:\/\/moment.care\/2023\/06\/13\/the-patient-experience-to-transform-organizations-and-improve-patient-care\/"},"modified":"2024-11-26T13:53:45","modified_gmt":"2024-11-26T12:53:45","slug":"the-patient-experience-to-transform-organizations-and-improve-patient-care","status":"publish","type":"post","link":"https:\/\/moment.care\/en\/2023\/06\/13\/the-patient-experience-to-transform-organizations-and-improve-patient-care\/","title":{"rendered":"The patient experience to transform organizations and improve patient care"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3276\" class=\"elementor elementor-3276 elementor-2133\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a78cf55 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"a78cf55\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c7e28df\" data-id=\"c7e28df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5cca5a elementor-mobile-align-center elementor-widget elementor-widget-post-info\" data-id=\"a5cca5a\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/moment.care\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\"><link rel=\"stylesheet\" href=\"https:\/\/moment.care\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\">\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-ddc5365 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Article<\/span>, <span class=\"elementor-post-info__terms-list-item\">News<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3bddd21\" data-id=\"3bddd21\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0b17ca elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-post-info\" data-id=\"e0b17ca\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-fe1ca35 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/moment.care\/en\/2023\/06\/13\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>13\/06\/2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f8c97a elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"5f8c97a\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b8849d\" data-id=\"4b8849d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7076e31 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"7076e31\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cd731b1\" data-id=\"cd731b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88371ca elementor-widget elementor-widget-image\" data-id=\"88371ca\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" width=\"976\" height=\"282\" src=\"https:\/\/moment.care\/wp-content\/uploads\/2023\/06\/logo-anap.png\" class=\"attachment-2048x2048 size-2048x2048 wp-image-3146\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/moment.care\/wp-content\/uploads\/2023\/06\/logo-anap.png 976w, https:\/\/moment.care\/wp-content\/uploads\/2023\/06\/logo-anap-300x87.png 300w, https:\/\/moment.care\/wp-content\/uploads\/2023\/06\/logo-anap-768x222.png 768w\" sizes=\"(max-width: 976px) 100vw, 976px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff31cf1 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"ff31cf1\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c98a5d9\" data-id=\"c98a5d9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-379b57b elementor-widget elementor-widget-text-editor\" data-id=\"379b57b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><em>The anap (agence nationale de la performance sanitaire et m\u00e9dico-sociale) has published three documents on its website, including an initial guide entitled &#8220;Patient and user experience: 4 pillars to leverage performance&#8221;, which sets out the four main actions to be taken into account in a patient experience approach to transform organizations and improve care.<\/em><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-972056a elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"972056a\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ca48a4\" data-id=\"1ca48a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dbaa89 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7dbaa89\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Pillar 1: focusing on experience<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ee2166 elementor-widget elementor-widget-text-editor\" data-id=\"4ee2166\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We need to distinguish between <i>care<\/i> (CURE), which represents the act of care and treatment, and <i>taking care<\/i> (CARE), which focuses on the perception of care.  <\/p>\n<p>Patient experience is concerned with the CARE aspect, focusing solely on patients&#8217; perception of the outcome of care and their journey.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbc2e16 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"fbc2e16\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ba42fb6\" data-id=\"ba42fb6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51b0fa7 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"51b0fa7\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pillar 2: consider all the moments that build experience<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef97bb8 elementor-widget elementor-widget-text-editor\" data-id=\"ef97bb8\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>It is necessary to observe the patient&#8217;s experience at every stage:<\/p>\n<ul>\n<li aria-level=\"1\">Before: apprehensions that will influence the patient&#8217;s perception.<\/li>\n<li aria-level=\"1\">During: actions and emotional responses to situations experienced by the patient during his or her journey.<\/li>\n<li aria-level=\"1\">After: the thoughts and feelings that emerge after following the entire route.<\/li>\n<li aria-level=\"1\">Over time: the overall memory created by experience, the traces left behind that will influence the patient&#8217;s future experiences.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c3edf3 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"4c3edf3\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-738c0d4\" data-id=\"738c0d4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb5e3cd elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"cb5e3cd\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pillar 3: taking all facets into account<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71acf6a elementor-widget elementor-widget-text-editor\" data-id=\"71acf6a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The patient experience is made up of objective and subjective aspects.<\/p>\n<p>When information is factual, measurable or observable, it has an objective dimension: usefulness, simplicity and accessibility.<\/p>\n<p>When information depends on personal interpretation, it&#8217;s a subjective dimension: emotions, motivations, aspirations, perception.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-420044e elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"420044e\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-24eee78\" data-id=\"24eee78\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e418cbf elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e418cbf\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pillar 4: take all influences into account<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1964e98 elementor-widget elementor-widget-text-editor\" data-id=\"1964e98\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The patient experience is influenced by :<\/p>\n<ul>\n<li aria-level=\"1\">All those involved (professionals or family members)<\/li>\n<li aria-level=\"1\">The environment (location, layout, noise, smells)<\/li>\n<\/ul>\n<p>These are elements whose influence on people&#8217;s perception and understanding needs to be analyzed.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31a73bc elementor-widget elementor-widget-text-editor\" data-id=\"31a73bc\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you&#8217;d like to find out more about these four pillars, take a look at the anap guide.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69e1245 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"69e1245\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moment.care\/wp-content\/uploads\/2023\/09\/ExperiencePatient4piliersPerformance.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Discover the guide<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bfc8b92 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"bfc8b92\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:1600,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fd1cbc6\" data-id=\"fd1cbc6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09ec47c ha-post-navigator-borders-yes elementor-widget elementor-widget-ha-post-navigation happy-addon ha-post-navigation\" data-id=\"09ec47c\" data-element_type=\"widget\" data-widget_type=\"ha-post-navigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"ha-post-navigator\">\n            <div class=\"ha-post-navigator__prev ha-post-navigator__link\">\n                <a href=\"https:\/\/moment.care\/en\/2023\/06\/08\/data-processing-dematerialization-regulations-web-services-what-are-the-impacts-and-keys-to-digitalization-in-the-healthcare-sector\/\" rel=\"prev\"><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-prev\"><i class=\"fa fa-arrow-left\" aria-hidden=\"true\"><\/i><span class=\"elementor-screen-only\">Prev<\/span><\/span><span class=\"ha-post-navigator__link__prev\"><span class=\"post-navigation__prev--label\">Pr\u00e9c\u00e9dent<\/span><span class=\"post-navigation__prev--title\">Data processing, dematerialization, regulations, web services&#8230;: What are the impacts and keys to digitalization in the healthcare sector?<\/span><\/span><\/a>            <\/div>\n                            <div class=\"ha-post-navigator__separator-wrapper\">\n                    <div class=\"ha-post-navigator__separator\"><\/div>\n                <\/div>\n                        <div class=\"ha-post-navigator__next ha-post-navigator__link\">\n                <a href=\"https:\/\/moment.care\/en\/2023\/06\/21\/ai-revolutionizes-healthcare-and-improves-patient-experience\/\" rel=\"next\"><span class=\"ha-post-navigator__link__next\"><span class=\"post-navigation__next--label\">Suivant<\/span><span class=\"post-navigation__next--title\">AI revolutionizes healthcare and improves patient experience<\/span><\/span><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-next\"><i class=\"fa fa-arrow-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-screen-only\">Next<\/span><\/span><\/a>            <\/div>\n        <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13b7252 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"13b7252\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:1700,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ca98cef\" data-id=\"ca98cef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-078a3d5 elementor-widget elementor-widget-heading\" data-id=\"078a3d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Suggestions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0fac81d elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"0fac81d\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-fc7304c\" data-id=\"fc7304c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f856f23 elementor-widget elementor-widget-upk-alter-grid\" data-id=\"f856f23\" data-element_type=\"widget\" data-widget_type=\"upk-alter-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"upk-alter-grid\">\n\t\t\t<div class=\"upk-post-grid upk-style-1\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"upk-item\">\n\t\t\t<div class=\"upk-item-box\">\n\t\t\t\t<div class=\"upk-img-wrap\">\n\t\t\t\t\t<div class=\"upk-main-img\">\n\t\t\t\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-1024x576.png\" class=\"upk-img\" alt=\"How do e-learning and entertainment enhance the patient experience in hospitals?\" decoding=\"async\" srcset=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-1024x576.png 1024w, https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-300x169.png 300w, https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-768x432.png 768w, https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-1536x864.png 1536w, https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"upk-content\">\n\t\t\t\t\t<div>\n\n\t\t\t\t\t\t\t\t<div class=\"upk-category\">\n\t\t\t<a href=\"https:\/\/moment.care\/en\/category\/article-en\/\">Article<\/a> <a href=\"https:\/\/moment.care\/en\/category\/article-en\/news\/\">News<\/a>\t\t<\/div>\n\t\n\t\t\t\t\t\t<h3 class=\"upk-title\"><a href=\"https:\/\/moment.care\/en\/2024\/10\/11\/how-do-e-learning-and-entertainment-enhance-the-patient-experience-in-hospitals\/\" title=\"How do e-learning and entertainment enhance the patient experience in hospitals?\" class=\"title-animation-middle-underline\" >How do e-learning and entertainment enhance the patient experience in hospitals?<\/a><\/h3>\t\t\t\t\t\t<div class=\"upk-text-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"upk-text\">\n\t\t\t<p>E-learning and entertainment enrich patients&#8217; hospital experience. Here&#8217;s how it works   <\/p>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-meta\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div data-separator=\"|\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-date\">\n\t\t\t11 October 2024\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"upk-item\">\n\t\t\t<div class=\"upk-item-box\">\n\t\t\t\t<div class=\"upk-img-wrap\">\n\t\t\t\t\t<div class=\"upk-main-img\">\n\t\t\t\t\t\t<img width=\"1024\" height=\"768\" src=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1024x768.jpg\" class=\"upk-img\" alt=\"The hospital of tomorrow: patient-centric\" decoding=\"async\" srcset=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1024x768.jpg 1024w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-300x225.jpg 300w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-768x576.jpg 768w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1536x1152.jpg 1536w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"upk-content\">\n\t\t\t\t\t<div>\n\n\t\t\t\t\t\t\t\t<div class=\"upk-category\">\n\t\t\t<a href=\"https:\/\/moment.care\/en\/category\/article-en\/\">Article<\/a> <a href=\"https:\/\/moment.care\/en\/category\/article-en\/news\/\">News<\/a>\t\t<\/div>\n\t\n\t\t\t\t\t\t<h3 class=\"upk-title\"><a href=\"https:\/\/moment.care\/en\/2024\/10\/03\/prix-helioscope-gmf-2024-at-santexpo-duplicate-4031\/\" title=\"The hospital of tomorrow: patient-centric\" class=\"title-animation-middle-underline\" >The hospital of tomorrow: patient-centric<\/a><\/h3>\t\t\t\t\t\t<div class=\"upk-text-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"upk-text\">\n\t\t\t<p>The hospital of tomorrow puts the patient experience at the heart of care, thanks to advances in safety, fluidity and innovation.<br \/>\nThese pillars are redefining hospital care. <\/p>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-meta\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div data-separator=\"|\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-date\">\n\t\t\t3 October 2024\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"upk-item\">\n\t\t\t<div class=\"upk-item-box\">\n\t\t\t\t<div class=\"upk-img-wrap\">\n\t\t\t\t\t<div class=\"upk-main-img\">\n\t\t\t\t\t\t<img loading=\"lazy\" width=\"1024\" height=\"768\" src=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1024x768.jpg\" class=\"upk-img\" alt=\"Prix H\u00e9lioscope-GMF 2024 at SantExpo\" decoding=\"async\" srcset=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1024x768.jpg 1024w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-300x225.jpg 300w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-768x576.jpg 768w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1536x1152.jpg 1536w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"upk-content\">\n\t\t\t\t\t<div>\n\n\t\t\t\t\t\t\t\t<div class=\"upk-category\">\n\t\t\t<a href=\"https:\/\/moment.care\/en\/category\/article-en\/\">Article<\/a> <a href=\"https:\/\/moment.care\/en\/category\/article-en\/news\/\">News<\/a>\t\t<\/div>\n\t\n\t\t\t\t\t\t<h3 class=\"upk-title\"><a href=\"https:\/\/moment.care\/en\/2024\/05\/30\/prix-helioscope-gmf-2024-at-santexpo\/\" title=\"Prix H\u00e9lioscope-GMF 2024 at SantExpo\" class=\"title-animation-middle-underline\" >Prix H\u00e9lioscope-GMF 2024 at SantExpo<\/a><\/h3>\t\t\t\t\t\t<div class=\"upk-text-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"upk-text\">\n\t\t\t<p>Prix H\u00e9lioscope-GMF 2024 at SantExpo At SantExpo 2024, the twenty-sixth edition of the Helioscope-GMF Awards took place on May 23,<\/p>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-meta\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div data-separator=\"|\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-date\">\n\t\t\t30 May 2024\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The anap (agence nationale de la performance sanitaire et m\u00e9dico-sociale) has published three documents on its website, including an initial guide entitled &#8220;Patient and user experience: 4 pillars to leverage performance&#8221;, which sets out the four main actions to be taken into account in a patient experience approach to transform organizations and improve care. Pillar &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/moment.care\/en\/2024\/05\/30\/prix-helioscope-gmf-2024-at-santexpo\/\"> <span class=\"screen-reader-text\">Prix H\u00e9lioscope-GMF 2024 at SantExpo<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":3145,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","footnotes":""},"categories":[40,45],"tags":[43,46],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - 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