{"id":3381,"date":"2023-07-05T18:03:20","date_gmt":"2023-07-05T16:03:20","guid":{"rendered":"https:\/\/moment.care\/2023\/07\/05\/montpellier-emergency-department-design-to-enhance-the-patient-experience\/"},"modified":"2024-11-26T13:53:43","modified_gmt":"2024-11-26T12:53:43","slug":"montpellier-emergency-department-design-to-enhance-the-patient-experience","status":"publish","type":"post","link":"https:\/\/moment.care\/en\/2023\/07\/05\/montpellier-emergency-department-design-to-enhance-the-patient-experience\/","title":{"rendered":"Montpellier emergency department: design to enhance the patient experience"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3381\" class=\"elementor elementor-3381 elementor-2150\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a78cf55 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"a78cf55\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c7e28df\" data-id=\"c7e28df\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5cca5a elementor-mobile-align-center elementor-widget elementor-widget-post-info\" data-id=\"a5cca5a\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/moment.care\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\"><link rel=\"stylesheet\" href=\"https:\/\/moment.care\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\">\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-ddc5365 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Article<\/span>, <span class=\"elementor-post-info__terms-list-item\">News<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3bddd21\" data-id=\"3bddd21\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0b17ca elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-post-info\" data-id=\"e0b17ca\" data-element_type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-fe1ca35 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/moment.care\/en\/2023\/07\/05\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>05\/07\/2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f8c97a elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"5f8c97a\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b8849d\" data-id=\"4b8849d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7076e31 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"7076e31\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cd731b1\" data-id=\"cd731b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-88371ca elementor-widget elementor-widget-image\" data-id=\"88371ca\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" width=\"1094\" height=\"270\" src=\"https:\/\/moment.care\/wp-content\/uploads\/2023\/07\/Design-experience-patient-banniere.png\" class=\"attachment-2048x2048 size-2048x2048 wp-image-3133\" alt=\"\" decoding=\"async\" srcset=\"https:\/\/moment.care\/wp-content\/uploads\/2023\/07\/Design-experience-patient-banniere.png 1094w, https:\/\/moment.care\/wp-content\/uploads\/2023\/07\/Design-experience-patient-banniere-300x74.png 300w, https:\/\/moment.care\/wp-content\/uploads\/2023\/07\/Design-experience-patient-banniere-1024x253.png 1024w, https:\/\/moment.care\/wp-content\/uploads\/2023\/07\/Design-experience-patient-banniere-768x190.png 768w\" sizes=\"(max-width: 1094px) 100vw, 1094px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff31cf1 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"ff31cf1\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c98a5d9\" data-id=\"c98a5d9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-379b57b elementor-widget elementor-widget-text-editor\" data-id=\"379b57b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><em>Under the direction of Caroline Tricaud, designer project manager in charge of innovation, organization and patient experience at the Centre Hospitalier Universitaire de Montpellier, the main aim of this conference was to present the impact of design in improving the patient experience. It highlighted the various steps taken to specifically improve the patient experience in Montpellier&#8217;s emergency department.<\/em><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-972056a elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"972056a\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ca48a4\" data-id=\"1ca48a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7dbaa89 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7dbaa89\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 08-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Exploration phase<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc5133f elementor-widget elementor-widget-text-editor\" data-id=\"fc5133f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The first phase involves a methodical exploration, including a guided tour of the emergency services, as well as participant observations, which enable the operators to observe conditions on site first-hand and to engage in exchanges. At the same time, interviews were conducted with nursing staff, secretaries and doctors.<\/p>\n<p>Next, an in-depth analysis was undertaken, gathering responses from 114 patients and 124 carers. This approach identified the following main issues:<\/p>\n<p>Interfering flows, such as stretcher crossings, can hinder the flow of traffic and create organizational problems, while disturbing patients who have come for minor problems. In addition, the lack of spatial orientation manifests itself in frequent requests from patients for the location of toilets, disrupting the work of nursing staff. As a result, it is essential to empower patients by providing them with the necessary information.<\/p>\n<p>Patients also expressed dissatisfaction with the lack of information on waiting times. So it&#8217;s vital to put in place clear, effective communication systems to address this concern.<\/p>\n<p>Finally, they noted a lack of comfort in the waiting room, particularly in terms of ergonomics, services and visual appeal. It is therefore crucial to improve these aspects in order to create a more pleasant environment for patients.<\/p>\n<p>To sum up, this exploration phase identified the main issues to be addressed in the next phase of the project.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8e9026e elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"8e9026e\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ef7824\" data-id=\"7ef7824\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b277d05 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"b277d05\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Imagination phase<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-996f198 elementor-widget elementor-widget-text-editor\" data-id=\"996f198\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>As part of the imagination phase, co-design workshops were held in collaboration with the teams concerned. During the workshop, they used a model of the hospital to imagine the work needed to accommodate the most appropriate flows for emergency room arrivals. This participative approach enabled us to gather the ideas and perspectives of healthcare professionals, fostering collective reflection and better consideration of operational needs.<\/p>\n<p>At the same time, waiting room visits were also carried out to obtain direct feedback from patients. By visiting the site, they were able to interact with patients, gather their impressions and consider their needs and concerns. This proactive approach has enabled us to integrate the patient&#8217;s voice into the thinking process, guaranteeing a needs-based approach.<\/p>\n<p>The aim of this imagination phase was to gather ideas and perspectives from healthcare teams, as well as feedback from patients, in order to fuel their thinking and design solutions that optimally meet the needs of all players involved in the emergency care process.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ea32ab0 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"ea32ab0\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-605b2bf\" data-id=\"605b2bf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba490b4 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"ba490b4\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Experimentation phase<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ff6900 elementor-widget elementor-widget-text-editor\" data-id=\"2ff6900\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>During the experimentation phase, the aim is to test the different solutions envisaged to determine their effectiveness. The approach to separating patient flows was carried out by modifying signage using colored tape according to departments within the facility.<\/p>\n<p>Next, they also focused on improving comfort in the waiting room by offering services such as accessible electrical outlets, a pleasant musical atmosphere, entertaining games, magazines and more comfortable chairs. These improvements are designed to create a welcoming, soothing environment for waiting patients.<\/p>\n<p>Another important aspect of this experimental phase is informing patients about their waiting time. They planned to use personalized SMS messages to keep not only patients informed, but also their loved ones. In addition, the possibility of setting up a waiting room display system was explored, where information on waiting times would be regularly updated, whether by means of a veleda board or a nurse writing down hourly estimates.<\/p>\n<p>Throughout this phase, we make progressive adjustments to arrive at the final solution that best meets the identified needs. Feedback from patients and staff will be closely monitored to ensure that any adjustments made are effective and appropriate.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab642fc elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"ab642fc\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4df7641\" data-id=\"4df7641\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e116a5 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5e116a5\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Evaluation phase to iterate<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e409f9 elementor-widget elementor-widget-text-editor\" data-id=\"1e409f9\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Following completion of the trial phase, interviews were held with patients and the teams involved to gather their impressions and feedback.<\/p>\n<p>At the same time, a careful observation phase was carried out in the waiting room to examine user behavior. For example, it was noted that telephone sockets were used more frequently than magazines.<\/p>\n<p>Following this assessment, it is imperative to make adjustments to rectify the faulty elements in order to achieve an optimal solution.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e24bbb1 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"e24bbb1\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ffb1704\" data-id=\"ffb1704\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-157113d elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"157113d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Deployment phase<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5d6bef elementor-widget elementor-widget-text-editor\" data-id=\"b5d6bef\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>They adopted a phased approach to making changes as part of the evolutionary plan.<\/p>\n<p>Initially, changes were made to the signage, including the use of more soothing colors and the association of specific routes with colors. The aim was to choose colors that would remain visible whatever the lighting conditions.<\/p>\n<p>Next, improvements were made to the comfort and services offered. This includes the acquisition of more comfortable seating furniture, the installation of a secure charging system for telephones, and the addition of coffee tables, lamps and artificial plants. Illustrations were also used to visually represent each stage of the journey.<\/p>\n<p>Finally, efforts have been made to improve information about waiting times. This included displaying the average waiting time before seeing a doctor or leaving the facility on dedicated screens. A system for sending automated SMS messages to patients and their relatives was envisaged, and legal and technical considerations necessitated careful thought to define the organizational arrangements and types of information that could be sent to patients. In addition, a display has been set up to indicate the reasons for waiting, such as the number of professionals present and the number of patients seen per day.<\/p>\n<p>One of the main objectives for the second half of 2023 is to complete the deployment of all the initiatives arising from this issue, as well as empowering the players in the field.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b3fee20 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"b3fee20\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a59dd7b\" data-id=\"a59dd7b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ba6836 elementor-widget elementor-widget-image\" data-id=\"9ba6836\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"150\" height=\"150\" src=\"https:\/\/moment.care\/wp-content\/uploads\/2023\/07\/Capture-decran-2023-09-19-a-10.21.28-AM-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-3134\" alt=\"\" decoding=\"async\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-132368b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"132368b\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>At Moment Care we have the Mint solution, a digital entertainment and information platform with hundreds of content features. Our platform is designed to make patients&#8217; waits more pleasant during their stay in a healthcare facility.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a330fe elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4a330fe\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moment.care\/mint-digital\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Discover our Mint solution<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bfc8b92 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"bfc8b92\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:1600,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fd1cbc6\" data-id=\"fd1cbc6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09ec47c ha-post-navigator-borders-yes elementor-widget elementor-widget-ha-post-navigation happy-addon ha-post-navigation\" data-id=\"09ec47c\" data-element_type=\"widget\" data-widget_type=\"ha-post-navigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"ha-post-navigator\">\n            <div class=\"ha-post-navigator__prev ha-post-navigator__link\">\n                <a href=\"https:\/\/moment.care\/en\/2023\/07\/05\/the-patient-experience-in-intensive-care-before-during-and-after\/\" rel=\"prev\"><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-prev\"><i class=\"fa fa-arrow-left\" aria-hidden=\"true\"><\/i><span class=\"elementor-screen-only\">Prev<\/span><\/span><span class=\"ha-post-navigator__link__prev\"><span class=\"post-navigation__prev--label\">Pr\u00e9c\u00e9dent<\/span><span class=\"post-navigation__prev--title\">The patient experience in intensive care: before, during and after<\/span><\/span><\/a>            <\/div>\n                            <div class=\"ha-post-navigator__separator-wrapper\">\n                    <div class=\"ha-post-navigator__separator\"><\/div>\n                <\/div>\n                        <div class=\"ha-post-navigator__next ha-post-navigator__link\">\n                <a href=\"https:\/\/moment.care\/en\/2023\/07\/27\/the-shortage-of-healthcare-workers-in-france-causes-and-consequences\/\" rel=\"next\"><span class=\"ha-post-navigator__link__next\"><span class=\"post-navigation__next--label\">Suivant<\/span><span class=\"post-navigation__next--title\">The shortage of healthcare workers in France: causes and consequences<\/span><\/span><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-next\"><i class=\"fa fa-arrow-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-screen-only\">Next<\/span><\/span><\/a>            <\/div>\n        <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13b7252 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"13b7252\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:1700,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ca98cef\" data-id=\"ca98cef\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-078a3d5 elementor-widget elementor-widget-heading\" data-id=\"078a3d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Suggestions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0fac81d elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"0fac81d\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-fc7304c\" data-id=\"fc7304c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f856f23 elementor-widget elementor-widget-upk-alter-grid\" data-id=\"f856f23\" data-element_type=\"widget\" data-widget_type=\"upk-alter-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"upk-alter-grid\">\n\t\t\t<div class=\"upk-post-grid upk-style-1\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"upk-item\">\n\t\t\t<div class=\"upk-item-box\">\n\t\t\t\t<div class=\"upk-img-wrap\">\n\t\t\t\t\t<div class=\"upk-main-img\">\n\t\t\t\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-1024x576.png\" class=\"upk-img\" alt=\"How do e-learning and entertainment enhance the patient experience in hospitals?\" decoding=\"async\" srcset=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-1024x576.png 1024w, https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-300x169.png 300w, https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-768x432.png 768w, https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6-1536x864.png 1536w, https:\/\/moment.care\/wp-content\/uploads\/2024\/10\/Image-blog-6.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"upk-content\">\n\t\t\t\t\t<div>\n\n\t\t\t\t\t\t\t\t<div class=\"upk-category\">\n\t\t\t<a href=\"https:\/\/moment.care\/en\/category\/article-en\/\">Article<\/a> <a href=\"https:\/\/moment.care\/en\/category\/article-en\/news\/\">News<\/a>\t\t<\/div>\n\t\n\t\t\t\t\t\t<h3 class=\"upk-title\"><a href=\"https:\/\/moment.care\/en\/2024\/10\/11\/how-do-e-learning-and-entertainment-enhance-the-patient-experience-in-hospitals\/\" title=\"How do e-learning and entertainment enhance the patient experience in hospitals?\" class=\"title-animation-middle-underline\" >How do e-learning and entertainment enhance the patient experience in hospitals?<\/a><\/h3>\t\t\t\t\t\t<div class=\"upk-text-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"upk-text\">\n\t\t\t<p>E-learning and entertainment enrich patients&#8217; hospital experience. Here&#8217;s how it works   <\/p>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-meta\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div data-separator=\"|\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-date\">\n\t\t\t11 October 2024\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"upk-item\">\n\t\t\t<div class=\"upk-item-box\">\n\t\t\t\t<div class=\"upk-img-wrap\">\n\t\t\t\t\t<div class=\"upk-main-img\">\n\t\t\t\t\t\t<img loading=\"lazy\" width=\"1024\" height=\"768\" src=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1024x768.jpg\" class=\"upk-img\" alt=\"The hospital of tomorrow: patient-centric\" decoding=\"async\" srcset=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1024x768.jpg 1024w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-300x225.jpg 300w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-768x576.jpg 768w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1536x1152.jpg 1536w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"upk-content\">\n\t\t\t\t\t<div>\n\n\t\t\t\t\t\t\t\t<div class=\"upk-category\">\n\t\t\t<a href=\"https:\/\/moment.care\/en\/category\/article-en\/\">Article<\/a> <a href=\"https:\/\/moment.care\/en\/category\/article-en\/news\/\">News<\/a>\t\t<\/div>\n\t\n\t\t\t\t\t\t<h3 class=\"upk-title\"><a href=\"https:\/\/moment.care\/en\/2024\/10\/03\/prix-helioscope-gmf-2024-at-santexpo-duplicate-4031\/\" title=\"The hospital of tomorrow: patient-centric\" class=\"title-animation-middle-underline\" >The hospital of tomorrow: patient-centric<\/a><\/h3>\t\t\t\t\t\t<div class=\"upk-text-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"upk-text\">\n\t\t\t<p>The hospital of tomorrow puts the patient experience at the heart of care, thanks to advances in safety, fluidity and innovation.<br \/>\nThese pillars are redefining hospital care. <\/p>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-meta\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div data-separator=\"|\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-date\">\n\t\t\t3 October 2024\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"upk-item\">\n\t\t\t<div class=\"upk-item-box\">\n\t\t\t\t<div class=\"upk-img-wrap\">\n\t\t\t\t\t<div class=\"upk-main-img\">\n\t\t\t\t\t\t<img loading=\"lazy\" width=\"1024\" height=\"768\" src=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1024x768.jpg\" class=\"upk-img\" alt=\"Prix H\u00e9lioscope-GMF 2024 at SantExpo\" decoding=\"async\" srcset=\"https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1024x768.jpg 1024w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-300x225.jpg 300w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-768x576.jpg 768w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677-1536x1152.jpg 1536w, https:\/\/moment.care\/wp-content\/uploads\/2024\/05\/1716468144677.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"upk-content\">\n\t\t\t\t\t<div>\n\n\t\t\t\t\t\t\t\t<div class=\"upk-category\">\n\t\t\t<a href=\"https:\/\/moment.care\/en\/category\/article-en\/\">Article<\/a> <a href=\"https:\/\/moment.care\/en\/category\/article-en\/news\/\">News<\/a>\t\t<\/div>\n\t\n\t\t\t\t\t\t<h3 class=\"upk-title\"><a href=\"https:\/\/moment.care\/en\/2024\/05\/30\/prix-helioscope-gmf-2024-at-santexpo\/\" title=\"Prix H\u00e9lioscope-GMF 2024 at SantExpo\" class=\"title-animation-middle-underline\" >Prix H\u00e9lioscope-GMF 2024 at SantExpo<\/a><\/h3>\t\t\t\t\t\t<div class=\"upk-text-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"upk-text\">\n\t\t\t<p>Prix H\u00e9lioscope-GMF 2024 at SantExpo At SantExpo 2024, the twenty-sixth edition of the Helioscope-GMF Awards took place on May 23,<\/p>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-meta\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div data-separator=\"|\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"upk-date\">\n\t\t\t30 May 2024\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Under the direction of Caroline Tricaud, designer project manager in charge of innovation, organization and patient experience at the Centre Hospitalier Universitaire de Montpellier, the main aim of this conference was to present the impact of design in improving the patient experience. It highlighted the various steps taken to specifically improve the patient experience in &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/moment.care\/en\/2024\/05\/30\/prix-helioscope-gmf-2024-at-santexpo\/\"> <span class=\"screen-reader-text\">Prix H\u00e9lioscope-GMF 2024 at SantExpo<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":3128,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","footnotes":""},"categories":[40,45],"tags":[43,46],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - 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