What can we do to improve the patient experience?

In the complex landscape of healthcare, one crucial aspect is increasingly coming to the fore: the patient experience. According to the Institut Français de l’Expérience Patient (IFEP), a recent survey revealed that 73% of healthcare professionals have heard of the term. This growing recognition reflects a fundamental shift in the way we approach healthcare: it’s no longer just about healing, but also about ensuring that patients feel supported, respected and involved in their own medical journey.

  • But what can we do to improve the patient experience in concrete terms? Here are a few ideas:
  1. Cultivating a Culture of Holistic Care: Recognizing and nurturing the close link between patient and caregiver experience is a crucial first step. By investing in quality of working life for medical teams, we create an environment conducive to quality care. This translates into professionals who are more committed, empathetic and able to offer holistic support to patients.
  1. Gathering Experience Stories : Systematically collecting patient experiences provides a wealth of valuable information for improving medical practices. These testimonials provide tangible insights into areas to be strengthened, enabling healthcare services to be continually adapted to better meet patients’ expectations.
  1. Investing in Training and Professional Development : A well-trained and supported care team is essential to ensure an optimal patient experience. By investing in the ongoing training of healthcare professionals, we ensure that they are equipped with the skills they need to provide quality care. It also promotes their well-being at work by maintaining a high level of professionalism.
  1. Maintaining Social Links in the Digital Age: In an increasingly connected world, it’s imperative to explore ways of maintaining social ties within healthcare facilities. Providing a place for people to meet and exchange ideas within the hospital encourages social interaction and contributes to the well-being of patients, especially the chronically ill. What’s more, the judicious use of technology can enable patients to stay in touch with their loved ones, even in times of isolation, thus reinforcing their social and emotional support.

Moment Care's Mint platform

At Moment Care, our digital MINT entertainment and information platform can contribute, in its own way, to improving the experience of intensive care patients. Indeed, our platform includes hundreds of contents (live TV, movies, series, podcasts, etc.) to make the experience more enjoyable.

By combining these different courses of action, we can move towards a more patient-centered healthcare system, where every medical interaction is marked by empathy, efficiency and compassion. It’s by working together – patients, caregivers and managers – that we can achieve this ambitious goal, which is crucial to everyone’s well-being.