Privacy policy

1-Who is responsible for processing personal data ("Data")?

Moment Care (“we”, “us” or “our”) is a Paris-based company providing entertainment services for the healthcare industry.

Moment Care owns and operates digital entertainment and information services (“Services”), websites ,“Moment Care” mobile applications and other platforms used by third-party customers.

2-Contact details

If, at any Care Moment, you would like to contact us to express your opinion about our privacy practices or for any request related to your personal data, please use one of the following means:

  • via our contact page; or
  • by e-mail to our Data Protection Officer at hello@Moment or
  • by post to :

Moment Care
c / o Data protection department
211, rue de l’Université
75007 Paris (France)

3-Data types

As we will have different contacts with you, you may be asked to provide us with information about yourself on the basis of Article 6.1 (a) of the GDPR (consent).

Data provided by you.

The information you provide may include :

  • Information required to register for the service we provide on our platforms or to access other services provided by us, including your name, telephone number, e-mail address, cell phone number, password
  • Details of your visits to our platforms and the resources you access;
  • Details of accounting or financial transactions, including transactions carried out via our Platforms or otherwise. This may include information such as your payment card details.
  • Your answers to surveys or questionnaires. This information may be used to analyze and understand our users.

Data we collect automatically

Temporary IP address, browser type, device and operating system, page served, time, type of content viewed, application used and network traffic information.

4-Purposes for which we use your data

To provide you with our services

To facilitate your use of our services, we may analyze the data we collect when you use our digital media and combine it with information collected via cookies and similar technologies. For example, to understand which device (desktop, tablet or mobile) you prefer, so that we can limit our communication to that device.

For statistical research

We use automated tools to carry out statistical research into general trends in the use of our services, websites, applications and the behavior and preferences of our customers and users.

You have the right to object, for reasons relating to your particular situation, at any Time Care to the processing of your personal data for statistical research purposes.

To contact you

We use your contact information to communicate with you about our services, to answer your questions or to process your complaints.


Cookies are small text files placed on your computer when you use our services.

Cookies enable us to facilitate your use of our services and to measure the use of our services.

By using our Services, you give us your implicit consent to the use of cookies.

You can prevent the installation of cookies by adjusting your browser settings (see your browser’s help file for instructions on how to do this). Please note that disabling cookies will affect the functionality of the Services and many other websites you visit. The deactivation of cookies will generally result in the deactivation of certain functionalities and features of our Services. We therefore recommend that you do not disable cookies.

6-Data recipients

We only share data within our organization if and to the extent necessary for the purposes specified in this privacy policy. Our staff members who process Data are bound by confidentiality.

We do not share Data with third parties outside our organization, except in one of the following circumstances:

– Necessary for the purpose. We may share Data with our affiliates, with customers who provide our Services, and with service providers and subcontractors who support us in achieving the purposes specified in this Privacy Policy, for example by providing support services, data hosting, marketing, for technical and payment services, for statistical research.

How long do we keep your data?

Your Data is kept for a period of time that complies with legal provisions or is proportionate to the purposes for which it was recorded.

7-Will your information be transferred? how and where?

In principle, we store the data we hold about you in the European Union (“EU”). However, as for example some of our service providers or customers are based in countries outside the European Union (“third countries”), we also transfer some of your data to third countries. This may include third countries where the European Commission has not taken a decision that such a third country provides an adequate level of protection (e.g. the United States). In this case, we ensure that the transfer is carried out in accordance with the applicable legislation and that appropriate safeguards have been put in place (in particular the standard contractual clauses issued by the European Commission) in order to guarantee a sufficient level of protection for individuals. privacy and fundamental rights.

8-Your rights

You may contact us to exercise any of the rights granted to you under applicable data protection laws, including:
  • the right to be informed of how your Data is used
  • the right to access your Data,
  • The right to withdraw your consent
  • the right to request rectification of inaccurate Data,
  • the right to ask us to delete them,
  • restrict the processing of your Data,
  • the right to data portability and the right to object to data processing.
This privacy policy was last modified in August 2018. We may change this Privacy Policy from time to time and will notify you of any changes prior to such changes taking effect.

9-Filing a claim

In the event that a user considers that our processing of their personal data is incompatible with applicable data protection law, a complaint may be lodged with the local supervisory authority for data protection.