What are PROMs and PREMs?


Today, the quality of care is evaluated by healthcare professionals and patients alike, and this evaluation helps to improve the medical services offered. To assess patient experience, it is common practice to use specific questionnaires that are completed by patients themselves.

There are various methods for measuring patient-perceived quality, including PROMs and PREMs. These terms are commonly used in health and healthcare to assess both quality of care and patient satisfaction.

Understanding PROMs and PREMs

PROMS (Patient-Reported Outcome Measures) are questionnaires or assessment tools used to gather information directly from patients on the impact of a disease or treatment on their quality of life, symptoms, physical, mental and social function, and other aspects of their health.

Patient responses to PROMS provide healthcare professionals with valuable insight into the effectiveness of treatments, and how patients perceive their outcomes and well-being.

PREMS (Patient-Reported Experience Measures) are assessment tools used to gather information about patients’ overall experience of their interactions with the healthcare system or healthcare services. Unlike PROMS, which focus on health-related outcomes, PREMS concentrates on aspects such as patient satisfaction, communication with healthcare professionals, ease of access to care, etc.

PREMS aims to collect data on how patients perceive the quality of care they receive and their overall experience of the healthcare system.

In short, PROMS focuses on health-related outcomes such as quality of life and symptoms. PREMS, on the other hand, focuses on patient experience and satisfaction in healthcare. These measures are often used together to assess the overall quality of healthcare, and to improve the delivery of healthcare services based on patients’ needs and perceptions. 

Objectives of the PROMs and PREMs indicators

PREMs and PROMs have been designed for a variety of reasons. Firstly, they aim to improve medical treatments. Questionnaires allow patients to detail their experiences and symptoms related to care, providing essential information.

What’s more, collecting patients’ experiences before, during and after hospitalization can help strengthen the relationship between doctors and patients. It can also improve therapeutic strategy and the organization of care within healthcare establishments. In particular, the PREMS help these establishments to identify areas for improvement, thus promoting continuous progress. Ultimately, the systematic collection of these indicators can have a positive impact on the overall improvement of the medical system and its quality.

Finally, PROMs and PREMs are intrinsically linked. Research has shown a positive correlation between patient experience and clinical outcomes. In other words, positive treatment results have a significant impact on the patient’s positive perception of his or her experience, and conversely, a favorable experience can influence the clinical results obtained.


In conclusion, PROMS and PREMS are essential tools in today’s healthcare systems, although they remain under-utilized by healthcare professionals.

In France, the e-satis system collects patients’ opinions on the quality of care, but the e-Satis indicators are neither identical nor fully comparable with PROMs and PREMs. It is therefore imperative to promote more widespread use of the latter to obtain a more complete view of the quality of care from the patient’s point of view.

Moment Care's Mint platform

At Moment Care, we’ve created Mint, a complete entertainment and information platform. It offers a vast library of video, audio and press content. This platform is specially designed for patients, and also includes information about the care facility they are in. What’s more, a satisfaction questionnaire is included to gather patient feedback.


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