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Today, the quality of care is evaluated by healthcare professionals and patients alike, and this evaluation helps to improve the medical services offered. To assess patient experience, it is common practice to use specific questionnaires that are completed by patients themselves. There are various methods for measuring patient-perceived quality, including PROMs and PREMs. These terms …

What are PROMs and PREMs? Read More »

The certification procedure for healthcare establishments was introduced in 1996 and is implemented by the HAS (Haute Autorité de Santé). In 2020, the certification procedure underwent a significant transformation to better meet today’s challenges in healthcare quality and safety. Certification of healthcare establishments in terms of quality of care has now been simplified and adapted …

What is HAS certification? Read More »

As part of its commitment to making the patient experience in its establishment as pleasant as possible, the Clinique du Grand Avignon has chosen Moment Care to deploy its connected solution in its outpatient rooms. Paris, August 29, 2023 Moment Care, an e-healthcare player specializing in digital patient experience solutions, announces a collaboration with the …

Moment Care deploys its digital solution at the Grand Avignon clinic Read More »

France, renowned for its high-quality healthcare system, is facing a major challenge: a shortage of healthcare professionals. This crisis, which has been growing steadily over the years and has been accentuated by the 2019 health crisis, is jeopardizing the healthcare system’s ability to provide adequate care.  According to a study published in “The Lancet”, France …

The shortage of healthcare workers in France: causes and consequences Read More »

Under the direction of Caroline Tricaud, designer project manager in charge of innovation, organization and patient experience at the Centre Hospitalier Universitaire de Montpellier, the main aim of this conference was to present the impact of design in improving the patient experience. It highlighted the various steps taken to specifically improve the patient experience in …

Montpellier emergency department: design to enhance the patient experience Read More »

Led by Jean-Daniel Chiche, President of Fonds 101 and Head of the Resuscitation Department at Lausanne University Hospital, the main aim of the conference was to provide a comprehensive overview of the negative impacts of medical resuscitation, and the most effective strategies for dealing with them. The conference was structured into three distinct phases: pre-resuscitation, …

The patient experience in intensive care: before, during and after Read More »

This conference, led by Catherine Cornibert, Executive Director of SPS Docteur en pharmacie, and Bertrand Guidet, Chairman of the FHF Ethics Committee, Head of Department and Medical Representative at Saint Antoine Hospital, presented the results of a survey carried out by the FHF on the feelings of healthcare professionals. Context This is a national survey …

The patient experience, a lever for improving the health of caregivers. Read More »

What is artificial intelligence (AI)? Artificial intelligence in medicine aims to harness machine learning models to search medical data and identify insights to improve health outcomes and patient experience. For the European Parliament, artificial intelligence is any tool used by a machine to ” reproduce human-related behaviors, such as reasoning, planning and creativity “. The …

AI revolutionizes healthcare and improves patient experience Read More »

The anap (agence nationale de la performance sanitaire et médico-sociale) has published three documents on its website, including an initial guide entitled “Patient and user experience: 4 pillars to leverage performance”, which sets out the four main actions to be taken into account in a patient experience approach to transform organizations and improve care. Pillar …

The patient experience to transform organizations and improve patient care Read More »

This agora, hosted by Floriane DELRUEProject Manager at Klee Group and Jérémy PEYTEVIN, BU Manager at Klee Interactive, was to give healthcare players with a dematerialization or digitalization project, or even an innovative idea, the steps to follow and points to watch out for specifically in the healthcare sector. In the healthcare sector, there are …

Data processing, dematerialization, regulations, web services…: What are the impacts and keys to digitalization in the healthcare sector? Read More »